![]() Search by Tracking Number by typing in the number found on your copy of the manifest, waybill or shipping report into the 'Tracking' box above. I haven't spoken to a human ,only the useless bot that says over and over " in transit" sent numerous emails ,messages in the website and Temu has tried to get them to answer, they refuse. Our real-time package tracking system offers several options to track and receive information on your delivery status: Enter Your Tracking Number. There is absolutely no reason a delivery company should be allowed to not even send an email, call, text something. They changed the status on the tracking website from having picked up my packages from the airport and on the way to now No delivery updates for 6 days. The issue isn't Temu but the sorry excuse they are using to deliver purchases. I have also informed Temu I will not longer order if Lazership/Ontrac is the only choice for delivery and I order at least 10 times a month and spends hundreds every month. If I do not receive both by 9/12/23 Temu will issue a full refund but I needed the packages as they contained birthday presents, to late now. Lazership has delivered 2 more packages since losing the other 2 and still hasn't responded about the prior 2. ![]() Temu has already issued the $5 for each order delivered late. Lazership/Ontrac has lost 2 packages and refuses to even return a message. The BBB website shows 425 of the complaints were closed in the last twelve months.1 Star because no lower option. The Better Business Bureau has received more than 770 complaints about LaserShip in the last three years.īBB spokesperson Kelcey Coleman said they’ve received “397 complaints this year, however, they have worked to resolve/answer them.” I reached out to LaserShip to find out what happened.Īfter leaving several voicemail messages, I finally reached a live person and asked for media relations.Īfter an hour-and-25 minute on hold, I finally hung up. She no longer plans to shop at Nordstrom because of this issue. “They were like, ‘Yes, the package was marked as lost, and a refund has already been issued.’ And then I was like, ‘I don’t want a refund I want my package.’ And they were like, ‘There’s nothing we can do. So, she called Nordstrom Customer Service. On September 3, she received a shipping confirmation from LaserShip.īut she looked everywhere and couldn’t find the package. In September, Saini ordered a dress from Nordstrom for a special occasion. Kiran Saini, a digital producer here at WXYZ had an even worse experience. “I feel like I wouldn’t have gotten my package if I hadn’t called and pushed,” she said. ![]() She finally received her package on the third day after she started calling. She made four phone calls over three days to LaserShip’s local office, but she got no answers. The next day Stribling received a second tracking notification identical to the first. Stribling called LaserShip’s office in Taylor, and the representative did not know why the driver was trying to deliver to a business. The tracking was from a “last-mile delivery” company called LaserShip. ![]() Well, I thought, this is my home address - not a business,” said Stribling. “I got tracking information on November 29 that said they had tried to deliver my package, but they said my business was closed. On Black Friday, Cindy Stribling of Fraser ordered liquid hand soap from Bath and Body Works online. But this year, I’m also hearing complaints about a “last-mile delivery” company charged with dropping off those packages. (WXYZ) - In recent years during the holidays, we report on the rise in so-called porch pirates who steal your packages right from your doorstep.
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